Privacy Policy

Introduction

 

This Privacy Policy describes how Goearnest Nutrition Private Limited (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from https://www.goearnestnutrition.com (the “Site”).

 

We are committed to safeguarding your privacy and ensuring that your personal information is handled in a responsible manner and in compliance with applicable Indian laws.

 

This Privacy Policy is framed in accordance with applicable Indian laws, including the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023.

 

By accessing or using our Site, you agree to the terms of this Privacy Policy.

 

Information We Collect

The information we collect from you depends on how you interact with our Site.

 

Personal Information Provided by You

When you visit, register, place an order, or contact us through the Site, we may collect the following:

  • Name
  • Email address
  • Gender
  • Age
  • Mobile number
  • Billing and shipping address
  • Payment details (processed through secure third-party payment gateways)
  • Order and transaction details
  • Communications sent by you (emails, messages, feedback, queries)

 

Note: We do not store your credit/debit card details. Payments are processed securely through authorised payment gateways.

 

Automatically Collected Information (Device & Usage Data)

When you browse the Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Time zone
  • Pages viewed, products browsed, and interaction data
  • Referring URLs
  • Cookie and log data

This information does not directly identify you and is used for analytics, security, and performance optimization.

 

Use of Cookies

Cookies are small data files placed on your device to enhance your browsing experience.

We use cookies for:

  • Essential site functionality (login, cart, checkout)
  • Analytics and performance measurement
  • Remembering preferences
  • Marketing and promotional insights

You may choose to disable cookies through your browser settings. However, disabling cookies may affect certain features of the Site.

For more information on cookies, visit: www.allaboutcookies.org

 

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Arrange payments, shipping, and delivery
  • Provide invoices, order confirmations, and customer support
  • Communicate with you regarding orders, services, and updates
  • Preventing fraud and unauthorised transactions
  • Improve our products, services, and website performance
  • Send promotional communications, where you have consented

·         Engage with you through SMS, email, and WhatsApp for order-related communications, customer feedback, and promotional purposes, where permitted by law and based on your consent.

You may opt out of marketing communications at any time using the unsubscribed link or by contacting us.

 

Sharing of Information

We do not sell or rent your personal information.

We may share your information only in the following circumstances:

  • With service providers such as Shopify, payment gateways, logistics partners, and IT service providers, strictly for operational purposes
  • To comply with applicable laws, legal processes, court orders, or government requests
  • To protect our legal rights, prevent fraud, or ensure platform security
  • In the event of a merger, acquisition, restructuring, or sale of business assets

 

Some of the third-party service providers engaged by us, including website hosting platforms, payment gateways, and analytics service providers, may be located outside India. In such cases, we ensure that appropriate safeguards are implemented and that personal information is transferred in compliance with applicable data protection laws and industry standards.

 

All third parties are required to maintain appropriate confidentiality and security standards.

 

SMS, Email & WhatsApp Communications

By providing your mobile number and/or email address and by placing an order on our Site, you expressly consent to receive transactional and promotional communications from Goearnest Nutrition Private Limited through SMS, email, and WhatsApp.

Such communications may include order confirmations, delivery updates, payment-related messages, customer support communications, feedback requests, product information, promotional offers, discounts, and updates regarding our products and services.

You acknowledge that certain communications may be sent using automated systems or third-party messaging platforms and may be subject to the terms and privacy policies of such platforms, including WhatsApp.

You will not receive more than a reasonable number of promotional messages per week. Standard message and data rates may apply.

You may opt out of receiving promotional communications at any time by clicking the unsubscribe link in emails, replying “STOP” to SMS or WhatsApp messages, or by contacting us using the details provided in this Policy.

Transactional communications that are essential for order processing, fulfilment, delivery, and customer service are mandatory and cannot be opted out of.

 

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Policy
  • Comply with legal, accounting, or regulatory requirements

You may request deletion of your personal data, subject to applicable legal obligations.

 

Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

While we take all reasonable steps to protect your data, transmission of information over the internet is not completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any access credentials, email verifications, or order-related communications linked to your email address or device.

 

Your Rights (India)

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updating of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your personal data, subject to legal obligations

To exercise your rights, please contact us using the details below.

 

Children’s Privacy

Our Site is intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or process personal information of children. If we become aware that personal data of a minor has been collected without appropriate consent, we will take reasonable steps to delete such information promptly.

 

External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies separately.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or operational needs. Updates will be posted on this page with a revised effective date.

 

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

 

Contact Us


For any questions, concerns, complaints, or disputes regarding this Privacy Policy or your personal information, you may contact us at:

 

GOEARNEST NUTRITION PRIVATE LIMITED

F-01, First Floor, Salcon Rasvilas, Saket District Centre, Saket, New Delhi – 110017

 

Email: info@goearnest.com
Phone: +91 92170302438

 

Grievance Officer / Privacy Contact:


Designation: Quality Executive
Email: anuj.prakash@nuflowerfoods.com


We shall endeavor to respond to all grievances and requests within 15 business days.

 

Effective Date: May 1st ‘2026