Returns & Exchanges

At Goearnest, we care about delivering high-quality protein bars and a smooth shopping experience. Please review our Returns & Exchanges Policy below before placing your order.

1. Eligibility for Returns & Exchanges

Due to the consumable and perishable nature of our products:

  • Opened or used protein bars are not eligible for return or exchange.
  • Returns or exchanges are only accepted for products that are damaged, defective, expired, or incorrectly delivered.
2. Reporting an Issue

If you receive a damaged, defective, expired, or incorrect product, please contact us within 2 days of delivery by emailing info@goearnest.com with:

  • Your order number
  • Clear photos of the product and packaging
  • A brief description of the issue

Requests submitted after this period may not be accepted.

3. Approval & Verification

All return or exchange requests are subject to verification by the Goearnest team. Once approved, we will guide you through the next steps.

4. Exchanges
  • Approved exchanges will be processed for the same product or an equivalent item, subject to availability.
  • Exchanges cannot be made for different flavors or products unless the original item was incorrectly delivered.
5. Refunds
  • If an exchange is not possible, a refund may be issued.
  • Approved refunds will be processed to the original payment method within 5-7 business days after approval.
  • Shipping charges, if any, are non-refundable unless the issue occurred due to our error.
6. Order Cancellations
  • Orders can only be cancelled before dispatch.
  • Once an order has been shipped, it cannot be cancelled.
7. Non-Returnable Items

The following are not eligible for return or exchange:

  • Opened or consumed products
  • Products damaged due to improper storage or handling after delivery
  • Orders placed incorrectly by the customer
  • Products purchased during clearance or promotional sales (unless damaged or defective)
8. Policy Updates

Goearnest reserves the right to update or modify this Returns & Exchanges Policy at any time without prior notice. Changes will be effective upon posting on this page.

9. Contact Us

For any questions or support regarding returns or exchanges, reach out to us at:
Email: info@goearnest.com